8. Alastair Bell, COO of Boston Medical Center
This keynote is delivered by Boston Medical Center's Chief Operating Officer, Scottish MD Alastair Bell. He describes the difficulty working with an inner-city, Medicare-heavy population with extremely high trauma and drug-abuse rates. He then details the efforts the organization has made to centralize how these individuals access care via the BMC Healthnet Plan, which has dramatically changed the way the organization identifies opportunities to improve how their population accesses and utilizes their care services.